Return and Exchange Policy

We have a 14-day return or exchange policy, which means you have 14 days after receiving your receipt to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused: The item must be in the same condition as you received it.

  • Original Packaging: The item must be in its original packaging.

  • Tags Attached: All tags must be intact.

Note: Return shipping fees will be applied.

How to Start a Return

To initiate a return, you can:

  • Email us at info@soulmed-stores.com.

  • Call our Customer Services Department at +20 10 62491869 during working hours.

Refund Policy

  1. Inspection and Notification:

    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  2. Refund Processing:

    • If approved, your refund will be processed automatically to your original payment method within 7-14 working days.

    • Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

For all other inquiries, please contact us at:

Thank you for choosing SOULMED Stores!